Zendesk has changed the way anchor links are handled in Guide articles, and this has negatively impacted how I insert them.
I have been following the instructions noted in the #anchor section of this article (which applies this same feature): https://support.zendesk.com/hc/en-us/articles/203661446#anchor
Here is a screenshot showing your instructions, which were accurate prior to the change, and now outdated:
In this way, I could insert source code:
And then when clicking the link button in the editor toolbar, I could choose this "text" as the anchor link. This allowed me to control the URL and use human-friendly format.
Now, since the change, the above screenshot is replaced by the one below, where my only options are (1) to link to an external URL, or (2) to link to a Header within the article. Alternatively I could (3) manually code the anchor link as I wish it to appear.
If I choose option (2), Zendesk generates a long string of characters such as
This makes the anchor link unwieldy and unfriendly to humans. It would be fine if all anchor links were used only to navigate within the page, but sometimes I want to link from an external source.
Shown in the source code:
I can still create the friendly anchor link manually via source code editor, but this is more time-consuming and introduces the possibility of typo errors.
Please revert to the way this was previously handled, or improve the new link method you have implemented!