Add ability to have hyperlinks in the ticket form

10 コメント

  • Nicole S. - Community Manager
    Zendesk Community Team

    Thanks for that suggestion, JT. How often do you think you would use this functionality?

    0
  • JT Hennigan

    Hi Nicole,

    We have 3 ticket forms currently and we may potentially add a fourth. We would like to put a hyperlink in each of these forms. Each form covers a different type of ticket we have. So these links go to articles that covers what each of the types are as well as what is needed for each. 

    So this way whenever one of our customers is looking to file a ticket they will know which form they should use as well as what information they should be providing. Right now we can provide some context, but we can't provide all possible information because it would clutter the form with text.

    If we could provide the link that way they customer could review on their own while keeping the form simple and easy to use. So we would implement the new links on all forms just once, but our customers could be utilizing the links a great number of times.

    2
  • Brad Harris

    One of our forms has multiple fields with hyperlinks directing the customer to either other articles or our T&C page. At this time, the only option for a link is the full URL, which can get quite ugly (see example). If we were able to simply add a hyperlink, this would be a huge improvement to our customers' experiences.

    0
  • Nicole S. - Community Manager
    Zendesk Community Team

    Thanks for the additional details, JT and Brad.

    0
  • Ian Pylvainen

    I'd like to add another vote for this - we'd like this as a way of adding context to questions, e.g. "please enter your version number, click here for an article on how to find your version number for your product" or something similar. 

    1
  • Brad Harris

    Nicole S. - Community Manager Is there any sort of update on this that you're aware of?

    0
  • Jamie Noell

    We need the ability to include a hyperlink as well for a reference document about SLAs so that a requester can look up this info easily while submitting a request.  I do not want them to have to search the Help Center and then go to submit the request.

    0
  • Brad Harris

    Any update on this request?

    0
  • Shawn Amsberry

    Another vote of support for this kind of functionality.

    We would use it quite a bit at the Oregon E-Government Program.

    Thanks

    0
  • David

    A great idea.

    We would love to have that kind of functionality as well.

    0

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