Provide Warning Pop-up when Facebook Settings Prevent Zendesk Messaging

6 コメント

  • Nicole S.
    Zendesk Community Team

    Thanks for the feedback, Derek. I've passed it along to the team that works on our social media integrations.

    1
  • ELKO

    Hi Nicole - is there any news about this?

    Had this problem for the first time yesterday. Ticket with Facebook message was submitted as pending and person working with the ticket didn't notice it wasn't delivered and wasn't spotted until the Facebook admin was seeing messages from the customer still asking for an answer from us.

    0
  • Hannah Voice

    It would be great if it was possible to create a Trigger when this happens, either to re-open the ticket or notify an agent.

    1
  • Justyna

    I've just encountered this error and it's great to see there is now a notification displayed but still we've managed to overlook it several times. It would be great if the option to close the ticket was blocked in such situations. Also, does anyone know how to fix it so users can receive messages from us again? Normally it was possible for all customers. 

    0
  • Jeroen Poppe

    +1

    0
  • Jeroen Poppe

    Does anyone know precisely what Facebook settings cause this problem?

    1

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