The Notify button in Jira that can be used to communicate back to the ZD ticket assignee does not have the functionality to differentiate between linked tickets when more than one ZD ticket is linked to one Jira ticket.
We have the ability to select what comments we can see on the Jira side when multiple tickets are linked to a Jira ticket but when using the NOTIFY button in Jira the notification is sent to all linked ZD tickets.
The issues with this are:
- Unnecessary notifications are added to comments of ZD tickets that are not part of the intended communication dialog.
- To add to #1 If notifications are set up to alert ZD agents when comments are added to their ticket from Jira, some will get the notification though the comment was not intended for them.
- If the notification fails to specify the ZD ticket number or assignee there could be confusion on the ZD side as to whom the notification was intended for.
It would be great to be able to select the targeted ticket for the notification when the notification is ZD ticket specific