Formatting Descriptions on Ticket Forms

14 コメント

  • Ludvig Warrer

    Totally agree with Melissa on the following part;

    "Right now, if I have various individual lines in the description with their corresponding definitions, the system lumps everything together into one paragraph on the end-user side. It would be good to be able to separate the lines, make some of the text bold, etc."

    I am also interested in the functionality of having help texts associated to each form question. Typically presented to the user as a "?" mark next to the actual question, which they can hover their mouse over to read more.

    The detailed description you offer now, is too clumpsy and makes the overall form look verbose.

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  • Jamie Noell

    +1

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  • Mike Schepker

    This definitely needs to be a thing. We have a priority dropdown and we explain the SLA of the priority levels in the description. It would be great if this allowed HTML or some other way to provide this information on the form itself. 

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  • Louis Evangelista

    +1

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  • Matt Owens

    Hey Zendesk Team, 

    Wanted to check on this, I found a similar conversation from 5 years ago in the About Ticket Fields thread with the following comment

    There were two links included, both are dead now. 

    Feature Request: HTML in Ticket Field Descriptions as well as Customizing Ticket Field Descriptions With HTML.

    Any insight on if the feature was closed as "Won't Do" or if there is a way to get around the HTML scrubbers, of we could get that article published again as "use at own risk"?

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  • Nicole Saunders
    Zendesk Community Team

    Hey Matt, 

    The feature request asked to make a link in an image clickable, and the product manager responded that the functionality was enabled ~4 years ago. The title didn't really accurately reflect what the request was for, and my guess is that request didn't cover what you're seeking.

    The article was archived as the content contained several workarounds that are now out of date and no longer functional.

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  • Matt Owens

    Thank you Nicole Saunders for the additional context! 

    Also adding in a vote for this, we have some confirmation checkboxes that would greatly benefit from allowing line breaks and bolding. Looks like URLs auto-format to href links, so maybe opening the scope of the HTML used would be super helpful on our end. 

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  • Nicole Saunders
    Zendesk Community Team

    You're welcome, Matt. Thanks for sharing your feedback!

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  • Ometria

    +1 here, currently the formatting is plain and ruins the look of the ticket form

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  • Ronny Roe

    +1 here as well, just the possibility to add a line feed, like \n would be great, everything else a bonus to make it look professional.

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  • Anggie Ramirez

    +1 . I am enabling a Business Impact dropdown, but need to add descriptions and right now is all one big paragraph.

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  • Erkin

    +1

    We would like to add GDPR Checkbox and share a link for endusers in order to create tickets by forms. So using "html" would be a great option on description of ticket field.

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  • David Milward

    This would be great to help make this part of forms more useful.

    We would aim to do it for our fields asking for licence keys etc to allow us to point the customer to a guide on finding the key if they haven't got it.

    For those that are stuck, you can get around this limitation by adding something similar to the below to your script.js in the help centre theme.

    The field names come from the API page here

    The code has to be added within the $(document).ready(function() { of the script.js file

    $('.form-field.request_description').append('<p id="request_description_hint">INSERT TEXT TO DISPLAY HERE</p>')
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  • Continental Automotive GmbH

    +1 to this feature request.
    David Milward Thanks for pointing out the workaround. I'll check that out.
    But we're running a multibrand scenario and it will be quite cumbersome to have this kind of tailoring in each help center theme.
    Definitely looking for a built-in solution.
    Also, I found this article describing my exact use case for the Web Widget.
    https://support.zendesk.com/hc/en-us/articles/360049789094-How-do-I-add-a-disclaimer-on-the-contact-form-of-the-Web-Widget-
    Looking at the last screenshot it 's nicely styled, so not sure why the Web Widget can do this but a normal request form in the help center can't.

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