Circling back to this question that was posted here 2 years ago!!
Are there any updates regarding agent permissions within Brands? We have custom roles so that agents can only see tickets from groups they belong to, but we actually want Brand specific Admin roles so that agents can only see tickets from Brands they belong to rather than just groups. Right now it's all or nothing and the workaround is really clunky: adding agents to every group in a Brand but then having to create email filters so these agents don't get spammed with emails for every ticket.
We're requesting either a Brand specific admin role or a brand field in custom roles to create Admins within Brands.