Unable to get Daily Historical Backlog
Hello,
Moving my reports from Insights to Explore, i can't get a working datasource for the Daily Historical Backlog in Explore.
Kind of error message:
An error occured during the execution of the SQL query with the following error message: ERROR: relation "datapipeline_002123542.tickets_backlog" does not exist Position: 142 (Error code: 4da54658)
Is this a temporary issue or is this (as a non Enterprise customer) ?
Does it mean i won't be able to fully replace Insigths with Explorer ?
Thanks
Olivier
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Hi Olivier,
At this point in time the Ticket Backlog dataset in Explore is only available for customers on the Enterprise plan. We are actively working to ensure that customers in other Support plans who have previously been using GoodData to also have access to this dataset as well.
I can see that you have a ticket open with us at the moment for this and you will continue to receive updates for this issue on your existing ticket :)
I hope that helps!
Nathalie
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Hey Nathalie, I've been using the backlog reports in insights but would love to be able to use them in explore. Is there a plan to make this available to users not on the enterprise plan? This seems like a fundamental feature that should be available to all users that are playing for Explore. Thanks :)
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