How to show who is copied on a ticket
Is there a way where CCed recipients can see who else is copied on an email? The problem we are having is that when an agent manually adds a CC the requester does not get informed or has no way of knowing who else is copied on the email. We would like to have visibility for both the agent and all those who are CCed.
Can someone point me in the right direction to have this configured? I did not see an option under Settings.
-
Hi Arlene,
You'd be best off posting this message in to the Support Help Center, this community is for Zendesk Explore - Zendesk's analytics product.
I had a quick look and this article may help you, otherwise feel free to post another question there.
Hope that helps,
Sam
サインインしてコメントを残してください。
1 コメント