When creating a new Support user, it appears that user is created with Explore automatically enabled, with editor level access.
I'd like to request that this be changed so that Explore access is disabled by default. Good security practices dictate that only the most basic access levels be given on creation of an account, with additional access being granted as required by the employee's role. We definitely don't want regular agents having access to reports by default, much less the ability to edit them!
This behaviour is different than the Chat product which is disabled by default on agent creation.
Additionally, for accounts that are not grandfathered into Explore, this would add an extra $9/month charge to each Support agent they provision if they do not catch it being enabled on agent creation. That probably isn't something most users want to deal with.
Thanks for considering as a priority!