Chat log recorded in Zendesk has incorrect Timezone

41 コメント

  • Spencer Schmerling
    コメントアクション Permalink

    Call it what you want Dean - bug or design flaw. Either way, it makes using your chat tedious. Considering you haven't fixed it in four years, I'm done waiting. We are going to look at other options. 

    0
  • Tim
    コメントアクション Permalink

    Hi Dean,

    I am pretty confident that no one here cares what you call it. The problem is that this was raised as an issue for users 4yrs ago and other than a vague response back then there has been no word from you guys since.

    It is probably worth addressing the bigger issue here that it takes 4yrs to get a user issue recognized and even then the recognition you receive is "we might do something about this in 6 months or so".

    I hope you guys aren't too surprised when you customers start transitioning to other products with companies who value user led development.

    1
  • Flavio Lira
    コメントアクション Permalink

    Fast-followers, on your marks!

    0
  • Cameron Greenfield
    コメントアクション Permalink

    I'd agree that showing in UTC and putting that in front of customers doesn't lead to an ideal user experience.

    0
  • Kyle K.
    コメントアクション Permalink

    The fact that the time shown is "correct UTC time" does not mean that this isn't a bug. You sell a product that covers numerous timezones, give your users the ability to setup their own timezones. 

    The bigger issue here is how these problems are handled, deferred, and ignored. I have no faith this gets done and I won't bother posting on your forums anymore. We don't want your macro replies, we want fixes.  

    0
  • Dean Kenny
    コメントアクション Permalink

    Thanks for the feedback everyone.

    We hear you all and your use cases for sure — these aren't being ignored. 

    I will be sure to update you guys if there are any changes to our plans going forward.

    Apologies for any inconvenience. 

    Dean

    0
  • JISL
    コメントアクション Permalink

    waiting for response. 

    when this actual in live

    1
  • Andrew J
    コメントアクション Permalink

    Except that it would wreak the thread history - I was considering simply removing the reference in my original post to making the timestamp in correct timezone and saying just remove the timestamp. 

    This is only when the record is recorded in Zendesk ticket comments - which are already timestamped (in the correct timezone). So I'd say, just rip the timestamp off.

    -1
  • JISL
    コメントアクション Permalink

    what i do exactly, where is this setting of timestamp , after changing this  does my query solve?

    please update timezone in email transcript (according to your customer location)

    0
  • Andrew J
    コメントアクション Permalink

    JISL, there is no setting, nothing has changed. I was talking about changing my original post as the OP.

     

     

    0
  • JISL
    コメントアクション Permalink

    Why you are not updating this. as this is very important for all of your customer. try to understand and update this small thing as soon possible. don't give any comment and reason. hope your developer really work. otherwise tell me language of programming that you are using, i will give you source code.

    0

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