Lock Down Shortcuts
完了Hello!
We would like to prevent our agents from creating their own shortcuts in an attempt to provide customers with a consistent experience. This ability would better serve our organization as an admin only function.
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正式なコメント
Hi Christina,
We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agents from creating shortcuts. You can find more about the feature in our announcement post here.
Thanks,
Rajat
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