Zopim Timestamps

35 コメント

  • Paul Dandurand

    I spoke with Zendesk Support about this thread today and they replied saying this is NOT on the roadmap and asked me to add my business case for this fix. I replied saying this post already has common sense business cases. Then they said if the post is not fresh with people asking for the same thing, it may get ignored. 

    So, here's my business case. This is just common sense. Who wants to look at a time stamp and then go to Google to figure out what their time is relative to UTC? This is just poor user experience design. Maybe it's costly for Zendesk to fix this, but hey, they have a big budget. Help us out!

    1
  • Jess Hartley

    Displaying proper time zones, to at least the business, is common sense. Who wants to look at a timestamp and then go to Google to figure out what their time is relative to UTC? Our customers and agents certainly don't and they think that something is wrong with our chat service. This is just poor user experience design. Several years of requests from the customer base should be enough to implement something so obvious. 

    0
  • Chris Alexander

    I just finished chatting with support myself.  I had no idea that all of my analytics was in UTC.  This explains why we had so much web traffic at 3 am; it was actually 8 am EST. Apparently, the timezone settings are solely for business hour/schedule purposes?

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  • JISL

    email transcript showing wrong timezone, i need timezone related to my location.

    in dashboard, history, everywhere you are using correct timezone, then why not for email transcript.

    give option to user for change/set their timezone for email transcript.

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  • JISL

    already so many people wants this things, stilll you are not updating,  31 people following, 34 comment still you say this not important task & just ignore.

    it sounds like you are not good in service.

     

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