here the situation:
- we have 6 departments (who customers have to fill to chat with us);
- we have 20 agents but only two agents logged in chat;
- I alternate 2 agents, so that if in this morning are in chat agent A + B, in the afternoon will be C + D, in the night E + F, etc etc
The problem is that everytime I enable two agents, I have to enable them also in the departments. Is thi correct? There isn't a way to permit that all my 20 agents are enabled to all my 6 depts, so I have only to disable and enable the new ones?
Thanks in advance,