How can I replace requester when in a Trigger

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  • Brett - Community Manager
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    Hi Carolyn,

    Are you using the Guide portal to submit a ticket or the agent interface? When you're logged in as an agent you shouldn't actually see the submit a request button. Therefore as an agent you would submit the ticket from the agent interface instead which will allow for you to set the end-user as the requester of the ticket. More information in our Creating a ticket on behalf of the requester article which I've linked for you.

    Let me know if you have additional questions or concerns.

    Cheers!

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