End-User Conditional Field rules


1 コメント

  • Kiran Max Weber
    Zendesk Product Manager


    Sounds like you created conditions for agents, copied them for end users, and then changed field permissions from "Editable for end-users" to "Read-only for end users."

    Since you don't need end user conditions, our recommendation would be to delete end user conditions and then change field permissions to "Read-only for end users."



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