Though one can add clickable a link to a ticket in a query, I find no way to do it in drillthrough function in Explore
Our clients used to have this function in Insights. It allows a straightforward way to get into a ticket from a dashboard to take the required action. E.g. we may have contact reason report and when drilling in one can see a list of tickets with contact reason in question. They click on a ticket to get to a source of information.
Have anyone found a way to do this in Explore?
A workaround is that you memorise ticketID and search for it in Zendesk. You are not even allowed to select and copy ticket ID from drillthrough for some reason.