We are trying to find ways to integrate multiple channels (Telegram Messenger, Facebook Messenger, Skype, etc) with Zendesk.
We tried Chat API (https://developer.zendesk.com/rest_api/docs/chat/chats) in order to create a new chat, but that only creates offline chat message.
Basically, We need an API that would allow to act as Web-widget (start new chat, send message to agents, receive messages), then integrate it with Chat Conversations API.
Is it possible?
Thanks in advance