As the Zendesk Partner, we are trying to extend the functionality of our beloved platform.
Today I'm happy to announce that we launched Email Tracking app!
Email Tracking is an application for Zendesk Support that offers out-of-the-box email tracking.
The app can:
- Track email opens
- Get internal notes with information on when the email was opened
- Automatically update the internal custom field when the client opens the email
- Add ‘unseen’ and ‘seen’ tags to tickets to let you create views to identify problem tickets.
Enjoy automated email tracking
Email Tracking does all the job for you! Just sit back and analyze the data. See who you should give a call to prevent any issues.
As soon as an email is opened, Email Tracking updates a custom field connected to the ticket and adds a note with corresponding information.
Private data security
We don’t retain any data connected to your agents and customers, except:
- Your Zendesk subdomain, and its URL
- Agents IDs and their authorization tokens
- Agents IPs to exclude their open events
- Tracked Ticket ID
- Custom field IDs required for this add-on
Additional ticket organization
Simply create separate views for tickets with “seen” or “unseen” types and manage them directly from your Zendesk account. Be able to work with your customers’ information more accurately.
See full history of email opens
With Email Tracking, you are able to retain and see the whole ticket opens history. Follow the way how, when and after which reply the ticket was opened.
Stay under cover
When you log into your agent panel and start working with tickets, we automatically hide your IP address. That way, you can know for a fact that all opens are tracked correctly.
Provide Email Tracking with the access to your Zendesk account in just one click without filling out any additional forms. We use Zendesk OAuth authorization which is the most secure way to connect.
Transparent and Flat fee
Simple and clear price with no hidden additional obligations, payments, long-term agreements or other tricks.
Go ahead and test the app! Also, feel free to rate it and share your comments.