Can a macro usage be a trigger condition?

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  • Amie B
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    Hi Gabriel,

    You can easily do this. You would need to have the macro apply a tag to the ticket. You can then build you trigger based off the tag so it sends out the notification via the target.

    1. Have the macro apply a tag to the ticket. i.e "send_to_target"

    2. You can then build your HTTP target extension

    3. You can then build you trigger so it only runs when the macro tag is applied; and fires off the email to the target in the trigger actions. 

    Hopefully this will put you on the right track from here. :)

    Best,

    Amie

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