Can a macro usage be a trigger condition?
回答済みHello,
I've set up a HTTP Target and I'd like to build a trigger so I can receive a JSON with some ticket information - including title, description and comments - every time a Macro (specially text) is sent to an end user.
A nice to have: receive the Macro ID too.
Is that possible?
Thanks,
-
Hi Gabriel,
You can easily do this. You would need to have the macro apply a tag to the ticket. You can then build you trigger based off the tag so it sends out the notification via the target.
1. Have the macro apply a tag to the ticket. i.e "send_to_target"
2. You can then build your HTTP target extension
3. You can then build you trigger so it only runs when the macro tag is applied; and fires off the email to the target in the trigger actions.
Hopefully this will put you on the right track from here. :)
Best,
Amie
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