Support: Restrict Attachments by File Type

7 コメント

  • Justin
    コメントアクション Permalink

    Agree with this. We have to restrict our agents to using a 3rd party for file transfer where we can control what type of files are being passed back and forth. Given this is an option in Chat, this seems like a no-brainer.

    1
  • Alexandra Hjert
    コメントアクション Permalink

    Second the need for this. Without this malicious files can be downloaded and it is also a GDPR risk if we're unable to remove sensitive information.

    https://support.zendesk.com/hc/en-us/articles/215768848-Are-incoming-ticket-attachments-scanned-for-viruses-

    https://support.zendesk.com/hc/en-us/community/posts/360032044793-Product-Feature-Request-Virus-Scanning-on-Attachments-or-Limiting-File-Types

     

    0
  • Gentry Geissler
    コメントアクション Permalink

    Hi all! 

    I checked with a couple of those on our Product team and they've stated they have attachment control on the roadmap for development. However, it's not something that I can give an exact ETA for, unfortunately.

    Security is very important to Zendesk, and I personally think this will also be a great feature to be added when it gets here!

    Alexandra, you mentioned also wanting to remove attachments that have been added to a ticket, and that gave me a thought. If you haven't heard of this before, our Ticket Redaction App allows for removal of attachments once they've hit your account. If you have any further GDPR questions make sure you contact privacy@zendesk.com!

    I hope that helps.

    0
  • SDS Product Team
    コメントアクション Permalink

    Is there any further updates on this?  It's making life very difficult for our users and agents as our security team will not let us allow attachments in the current set-up.

    Thanks.

     

    1
  • Nicole - Community Manager
    コメントアクション Permalink

    Hi SDS - 

    We do not have any further updates at this time. 

    0
  • Richard
    コメントアクション Permalink

    Pretty horrible this is not an option.  Not sure why it's not.  Shows security wasn't the first priority when creating the product.  We have had many attempts of Ransomware that are allowed through the ticket system.  A $50 home firewall has these options.

    0
  • Fikri Akbar Hedianto
    コメントアクション Permalink

    Hi Gentry Geissler,

     

    Are there any update on this product roadmap?

     

    Thanks

    0

ログインしてコメントを残してください。

Powered by Zendesk