Right now the Knowledge Capture feedback mechanism opens a new ticket on the system. The notification gets sent to the knowledge Manager who has to foward the notification to the author of the actual article in question.
Is there anyway to modify this so that the notification is sent to the AUTHOR of the article who is the INTENDED audience anyway. The middleman is not needed and should not have to use time to forward every message to the correct author.
Would the trigger include an action such as (cant test b/c we dont have KC in the sandbox): where the Assignee could be the author of the article in question?