Auto assign tickets to agents according to SLA

Hi,

I have too many questions about this,

first I want to know if there's anyway to auto assign a number of tickets to an agent whenever he asks for assign,

Second, Is there is any method that we can use to auto assign using slack according to the agent name instead of doing it manually,

Thanks

3 コメント

Jihoon Lee
- 2019年06月11日 08:21
- 編集済み
Mohamed.

I think you can solve this with triggers.

As shown below, set the condition of the trigger to your customer's organization, and then create a trigger that assigns the action to a specific agent.

hope this helps you.

0
Mohamed Abdelwahed
- 2019年06月11日 09:51
Do we have any option to auto assign tickets to agent if he asked for tickets on slack?

0
Devan - Community Manager
- 2019年06月11日 17:00
Zendesk Community Team
Hi Mohamed,

So for this mind giving me a bit more information regarding how you are attempting to integrate slack into your ticket queue? Is this something you have modded on your end or found an app to facilitate this process?

0

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