Creating a new ticket from existing conversation


4 コメント

  • Brett Bowser
    Zendesk Community Team

    Hey David,

    I was able to track down a 3rd party integration that could accomplish what you're looking for: Split n Close.

    There isn't a way to accomplish this natively but hopefully the above will help.


  • David

    That's incredible, thank you so much Brett

  • Seneca Spurling

    Split n Close is not free. 

    I consider this to be basic functionality that ought to be built into the product. It is not at all uncommon for a customer to start talking about a different issue in the same email thread you already have going. Sometimes they've sent two or three emails, with images, attachments, etc, before you have a chance to catch it and get a new ticket going for the new issue. In this situation, it is now quite difficult to get a new ticket created to track the issue and have it contain all of the relevant information in an easy-to-use way. 

    I'd like to see an option to "split" a ticket where you can select the ticket updates that should move to the new ticket (since there might be several).

  • Nicole S.
    Zendesk Community Team

    Hi Seneca -

    I see that this is your first post - welcome to the Zendesk community!

    I encourage you to post your feedback to the Feedback on Support topic which our product managers subscribe to and follow. Here's information on how to write an effective feedback post.



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