Trigger when the commenter is a light agent

2 コメント

  • Nicole - Community Manager

    Hi Darryl -

    Can you provide any additional detail regarding why this is a concern for you and how it impacts your business, so that the product manager could better understand the problem you're looking to have solved? Thanks!

  • Michael Dorfmueller

    this would be a great feature to enable light users to @comment a user so there is a direct communication to a comment rather than alerting a group that the ticket is placed under



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