2 コメント

  • Brett - Community Manager
    コメントアクション Permalink

    Hi Michael,

    This sort of report should be possible but would require a custom metric that is several layers deep. I'll leave this post open and get this added to our monthly Community Roundup to see if we can provide visibility to other users who may be able to jump in and help.

    Cheers!

    0
  • Graeme Carmichael
    コメントアクション Permalink

    Michael

    So this is tricky. First you have to find the time difference between the ticket solved and the first agent public reply.

    Then ensure we can report on this by ticket:

     

     

    0

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