Allow Zendesk to restrict file upload types

3 コメント

  • SDS Product Team

    We would really like to see this as well.  A recent security test highlighted this as a major concern - not only to us as a company, but to individual users.  I'll not explain why on a open forum, but happy to chat privately to someone at Zendesk.

    At a bare minimum let us limit the types of files users can attach.  Then think about integrating some virus scanning at the Zendesk end.

    Thanks,

    Neil

     

    0
  • Jimmy Rufo

    This is what one of our security vendors noted regarding a concern with the file upload feature of our ticket form.  I can also give examples that was provided to us.  Please consider this as a necessary feature.

    0
  • Nicole - Community Manager

    Thank you all for your feedback. We will continue to collect votes and use-cases to gauge interest in and impact of this request. 

    0

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