Not receiving emails for Topics I'm following in Community

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9 コメント

  • Nicole - Community Manager
    コメントアクション Permalink

    Hey Mike -

    Once you've hit the "follow" button, you should start receiving those email notifications. This might seem obvious, but have you checked your spam filter to make sure they're not ending up there?

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  • Mike Davis
    コメントアクション Permalink

    Thanks for the response, Nicole.

    I tested and found that I don't receive notifications on a topic I'm following if I am the one who is posting or commenting within the topic. I had another member post and I did receive the notification email.

    That makes sense to me and I'm ok with how that works.

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  • Nicole - Community Manager
    コメントアクション Permalink

    Ah, yes. That is expected behavior. Thanks for letting us know you got things sorted. Have a great day!

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  • Melody Quinn
    コメントアクション Permalink

    I am the owner and admin of our Zendesk account. As I have created articles and topics in Community, I am automatically "following" that topic or article. When an end user made a new post to a topic I am following, I did not receive an email notification. Is this because I am the owner/admin? 

    I set up a dummy end user and the "follow" functionality works as expected. 

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  • Brett - Community Manager
    コメントアクション Permalink

    Hey Melody,

    If you're following an article/post as the author then you should receive an email notification. Can you confirm these aren't being delivered to your Spam folder for some reason? Additionally, if you navigate to your Help Center as the author and select My Activities you can then see a tab for articles/sections/topics you're following. Screenshot below:

    Can you confirm that the topic is listed there? 

    Let me know if you continue to experience issues.

    Thanks!

     

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  • Melody Quinn
    コメントアクション Permalink

    Hi Brett,

    Yes, the topic is in my activities list and I checked my spam filter and have not received emails. 

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  • Brett - Community Manager
    コメントアクション Permalink

    Thanks for the update Melody!

    I'm going to create a ticket on your behalf so our Customer Advocacy team can take a look at this. We will most likely need to look at our logs to see if this email was indeed sent out.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

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  • Melody Quinn
    コメントアクション Permalink

    Thanks Brett, I appreciate the quick response!

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  • Brett - Community Manager
    コメントアクション Permalink

    Happy to help Melody!

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