Hi Zendesk

Recently our Support has started showing the blue ring, as if an agent is currently editing the same ticket.

This is not the case. They have just opened the ticket as well.

Sometimes, if the move the cursor out of the ticket field, the blue ring dissappears, but they have made no changes to the ticket at this point, so the blue ring should not be there.

This causes a bunch of confusion, could you fix it?

Thanks :-)