Allow light agents to mention other agents and light agents

1 コメント

  • Or Polaczek
    コメントアクション Permalink

    I agree with the suggestion and I think it’s crucial for collaboration to actually be collaborative :)

    In our use case, we have CS escalating issues to one engineering team (internal agents) that might discuss with each other on top of the ticket and add information, and then bring in someone from a different team to look into that (a light agent too). None of them need to be a follower of the ticket, but they do need the ability to mention the next relevant person to chime in and take a look.

    It would be much much appreciated if you could allow mentioning, and only add CCs if the user mentioning others is an agent.

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