Option for percentile as aggregator
Median is a great start as an aggregator, but in some cases rather than knowing what value 50% of tickets fall into, you'd like to know the 80th or 90th percentile (for example, 90% of our tickets are answered within X business hours). This can be approximated with attribute brackets and a result path calculation to see what % of tickets fall into each bracket, but there's no easy way to get the exact percentile value, which can be necessary for the most insightful reporting.
-
💯 it's odd that this is missing as an option
-
+1!!
Bump! This is a much needed feature. We measure SLA as a function of percentile (80% of cases solved in < XX hours).
-
+1
My favorite report takes different percentiles of response times at factors of 10. It's my favorite way to determine how widespread a problem is.
-
+1
It was possible to do this with GoodData but not anymore in Explore.
This is a MUST HAVE in reporting, full stop.
Just image a company with agreements on SLA based on percentile and now they can't report anymore this to their customer.
If I was payed based on my SLA I rather would change the ticket system.
-
+1! This is VERY much needed, especially when looking at datasets that are very different between Median and Averages.
-
I can't believe Zendesk doesn't have this. We're reverting back to Google Sheets.
-
+1, would really love to have this option
-
+1 - Could really use the percentile calculation, very important for key metrics of ours
-
+1! We also need to know that 95% of our tickets are answered within X minutes or hours.
サインインしてコメントを残してください。
9 コメント