I cannot seem to access the Task Due date from a Macro.
Pretty simple request, I want to create a macro that Agents use to set the Type to Task, Priority to Normal and Due date to today. We receive multiple requests for system updates that require essentially a canned response.
At the moment my macro can set the fields I can see, but due date does not seem to be one of them.
I've scoured the forums and cannot see a resolution (apart from a paid app), due date should be exposed if ticket type is Task?