Missing "Ticket Tags" option in queries, only "Obsolete - Ticket tags"

5 コメント

  • Thomas de Silva

    Hi Krisina.


    Zendesk will soon be releasing new versions of the datasets. Among other changes, they will be introducing new versions of the Tags attributes, which will - eventually - give you more flexibility to build complex queries. However don't worry, the legacy / obsolete Tags attributes will still work.

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

  • Kevin M. Nathanson

    Any update on this regarding a new version of tags attributes? Are they now called something else, even though they are still 'tags' in the ticket interface? 

  • Brett Bowser
    Zendesk Community Team

    Hey Kevin,

    There should be a Ticket Tags attribute you can still use in Explore as referenced in the following article: Reporting with tags

    Let me know if you run into any issues locating this attribute.


  • Gretchen Terrio


    Why isn't the 'Ticket Tags' field populating?  I'm still only seeing the 'Obsolete-Ticket Tags'. Is the 'Obsolete-Ticket Tags' field continuing to populate with new tickets?
    Thanks, Gretchen

  • Taylor Bowser
    Zendesk Customer Advocate

    Hi Gretchen, 

    Can you confirm that you're not using an out of date dataset when attempting to report on ticket tags? 

    If a dataset displays the status Out of date, it is no longer being updated by Zendesk. Unless you are maintaining queries that use this dataset, consider deleting it.

    You should find the Ticket Tags attribute the default datasets or any up to date custom datasets. 

    Let us know if you run into any other issues with this!




Powered by Zendesk