Auto Solve Tickets reopened by a "thank you" response
Hello,
There should be a feature that allows you to auto-re-solve tickets that that go from Solved to Open because of a reply that includes "thank you" or similar.
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Hi Jason,
You can create a trigger to help you with it.
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Hi Jason Cooper, although you can create a specific trigger like Mihaela Dragota wrote, be careful how you set that trigger.
Although you can detect the string 'thank you' in a comment. this isn't flawless because there is no way to guarantee the user only wrote that (check this comment for more detail).
I do agree it would be a very useful feature so please do feel free to upvote that feature request :-)
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I ask my supportees in my company to not thank me so someone opened a Slack channel called #supprtappreciation and this is nice and heartwarming, It also solves this problem.
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