Insight Reporting

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3 コメント

  • Graeme Carmichael
    コメントアクション Permalink

    For a count of the number of public comments made by an agent, use a custom metric:

    Your report can then use:

    HOW

    • Updater

    FILTER

    • Date (event) is Yesterday

    This will give a count by agent. You can add the ticket id to the HOW section if you need individual ticket details.

    1
  • Manish Bhardwaj
    コメントアクション Permalink

    Hey Graeme,

    Thanks for your reply.

     

    But the custom metric you shared is giving me an error

     

    0
  • Brett - Community Manager
    コメントアクション Permalink

    Hey Manish,

    It looks like you're copying and pasting or manually typing the metric that Graeme provided you. You'll need to select the appropriate attributes/metrics in the metric sidebar instead. More information can be found in the following article: Creating custom metrics in Insights

    Hope this helps!

    0

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