Will Zendesk consider adding a Firstname and Lastname field on user profiles to help with searching?

2 コメント

  • Nicole - Community Manager
    コメントアクション Permalink

    Thanks for the feedback, Mary. We'll continue to collect votes and detailed use-cases on this thread to gauge how many users have similar needs.

    If anyone has suggestions for Mary, please feel free to share those as well!

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  • Kasper Sørensen
    コメントアクション Permalink

    I like the idea of having custom fields that can be searched on. Specifically for first name and last name, I will say that I think it's a problematic fieldset since it's primarily just a western culture thing to think of names like this. Some naming cultures have no subfields for a person name, som cultures have middle names and for instance arabic names has around 5 different name parts AFAIK. The recommendation that I've heard many linguists phrase is that you shouldn't force people to enter first+last names since it very often does not apply.

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