In spite of conditional rules and creating ticket field visibility for end users, these rules don't seem to be respected when viewing the ticket as end-user (at .../hc/es/requests/ID).
- Initial drop-down asks the customer whether the request is for "Service 1" or "Service 2"
- Each of these conditionally loads their respective topic field (ie. "service 1" loads "topic 1")
- For end-users they are both named the same ("¿Con qué podemos ayudarle?" / "How can we help you?")
- Despite the conditional rules, they both appear in the user interface:
It would be nice to have some feature that would either enforce the same rules as in CTF, or allow admins to edit field visibility for this page.