We currently run our reports in Good Data which we are starting to find a little too slow for the amount of data we are processing.
Due to this, we have now decided to run a small project whereby we plan on extracting Zendesk data into a cloud hosted data lake which we will then connect up with Tableau for faster analytics.
My question is - I see a list of the API's available to extract, but over the years business teams have created custom fields within Zendesk. Is there a way these can be extracted out also?
Or would said fields need to be created once more in the new front end?