Extracting Custom Fields into a cloud database for reporting
回答済みHi all,
We currently run our reports in Good Data which we are starting to find a little too slow for the amount of data we are processing.
Due to this, we have now decided to run a small project whereby we plan on extracting Zendesk data into a cloud hosted data lake which we will then connect up with Tableau for faster analytics.
My question is - I see a list of the API's available to extract, but over the years business teams have created custom fields within Zendesk. Is there a way these can be extracted out also?
Or would said fields need to be created once more in the new front end?
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Hi Andy! If you're planning to pull Zendesk data to your own database, I recommend the Incremental Exports API. Those endpoints are designed for ongoing data exports, and they include custom fields.
You can also side-load additional data. Side-loads are useful for connecting ID numbers from the incremental export to meaningful labels. The Insights connector is based on incremental exports with several side-loads, so you should be able to recreate the same data stream for your own system.
I hope this helps! Happy reporting!
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