ticket touches

回答済み

1 コメント

  • Graeme Carmichael
    コメントアクション Permalink

    Ninja

    The # Replies metric sounds like is the one you are after:

    • The # Replies metric is defined as public comments made by an agent after ticket creation

    So that should capture touches between agent and customer.

    0

ログインしてコメントを残してください。

Powered by Zendesk