I'm trying to compile a monthly report for our CFO and having trouble getting numbers to add up.
I'm getting the total number of "Tickets Created" for July, adding to previous end of months "Backlog Tickets" (all groups) and that total I minus by July's "Tickets Solved".
We expect a difference of 0 with that but I seem to be 2-3 off somehow.
So "Tickets Created" + end of last Months "Backlog Tickets" - "Tickets Solved"
Would anyone be able to help or have any advice on what might be throwing the difference of 0 off?