FEATURE REQUEST : ability to turn on/off Queue Position

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3 コメント

  • Ramin Shokrizadeh
    コメントアクション Permalink

    Thanks Jon for sharing your feedback. Currently, we have no plans to offer the removal of the queue position in the widget experience.

    If you want it removed, you will need to build a custom widget using the Web SDK. You can learn more about the Web SDK here: https://api.zopim.com/web-sdk

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  • Cristina
    コメントアクション Permalink

    this feature should not be compulsory - it is a really pain to have it and we need it to be taken off  - we set up triggers and people get triggered they reply and then they get message you are in the waiting line - totally destroying the effect of our triggers :(

    can you please take it off or allow companies to have activate or deactivate it? since this was activated people reply less to our chats

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  • Ramin Shokrizadeh
    コメントアクション Permalink

    Thanks for sharing your feedback. One option you can do is set the trigger to fire only when the account queue position is below a certain level so they don't need to wait in the queue. 

    Alternatively, as mentioned above, you can look into building a custom widget using the Web SDK that ignores the chat queue position.

    In the long term, the concept of the queue may disappear itself with the support for native messaging but that won't be something available this year so I would recommend considering updating your trigger to fire only when the queue size is small or build a custom widget using the Web SDK if you need this flexibility in 2020. 

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