There should be a way to turn on/off the queue position. It is putting us in a very awkward position when we are not able to field the chat. I have heard other posts say that the Chat Rescuer trigger is the answer. In some cases, yes it is. But when the queue position is listed as "1".....a "sorry we are busy" trigger is not the answer.
Help the small business out and make the Queue Position listing optional. We have limited resources and this is painting many support teams that rely on your services in a bad light.
I also just yesterday spoke with a Zendesk Support team member (initials S.C) and she agreed, saying "I believe the ability to remove this information would be a good addition to our Widget platform.".