Conditional fields into web widget

5 コメント

  • Daniel Aron
    Zendesk Product Manager

    Hi Silvia, thanks for the feedback. Conditional fields are supported in the Web Widget. If you are experiencing issues with this functionality please email support@zendesk.com with details on how we can reproduce your scenario and we'll investigate further. 

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  • Sílvia Andrés

    Hi Daniel,

    I already contacted support, they were the ones who indicated that I could open a post for product feedback. I have written them again with your answer. Thank you!

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  • Toru Takahashi

    Daniel Aron Hello, How can we use it?

    The following doc describes that it's not supported.

    > The Web Widget supports most conditional ticket fields from Support (but not from the Conditional Fields app). The Priority and Type fields are not supported in the Web Widget. If you apply conditions to these fields, they appear in the agent interface and in ticket forms that appear in the Help Center, but not in the Web Widget.

    https://support.zendesk.com/hc/en-us/articles/360022293573-Creating-conditional-ticket-fields-in-Zendesk-Support-Professional-add-on-and-Enterprise-

    Could you update the doc if it's supported?

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  • Brett Bowser
    Zendesk Community Team

    Hey Toru,

    Just so we're both on the same page, what information is incorrect in the article you attached? Conditional fields are supported as long as your using native conditions fields within Support.

    If you're setting up conditional fields using an app from the marketplace, then that would not be supported within the web-widget.

    Let me know if I'm misunderstanding your question!

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  • Toru Takahashi

    I got it now. Thanks. The following sentence made me confused. Because I thought "Support" = "Help Center".

    > from Support (but not from the Conditional Fields app).
    https://support.zendesk.com/hc/en-us/articles/360022293573-Creating-conditional-ticket-fields-in-Zendesk-Support-Professional-add-on-and-Enterprise-

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