Webwidget - customer name
The customer [name] can be set as mandatory field in the webwidget. The value is submitted correctly to the customer data in zendesk support.
Webform - customer name
The field [name] is missing in the zendesk guide webform. It can only be added as a ticketfield. But ticketfields ar not submitted to customer data.
We vote for a customer field [name] in the zendesk guide webforms similar to the field in the webwidget.