What is the problem?
We have team members author new articles or edit articles, and then we have a single publisher review everything for consistency before publishing. The problem is that when content is "ready for review", Guide does not notify the Publisher.
Why is it a problem?
The publisher needs to check if there is content waiting as "ready for review" at least weekly, ideally daily. We have an article or two per week that need to be published, so it's not a daily thing but it also cannot wait for weeks.
How do you solve the problem today?
We don't have a good solution, the publisher is signing in and checking manually three times a week. For teams that have complained, we have also let them know that they can assign the article to the publisher for now.
How would you ideally solve the problem?
Guide would email alert the Publisher when anything gets moved to "ready for review".
How big is the problem (business impact, frequency of impact, who is impacted)
Because the publisher is manually checking, there can be delays in publishing new articles, resulting in either a) a team noticing and complaining and/or b) more time spent educating authors that the workaround is to assign the article to the publisher. The publisher is also spending more time than necessary signing in and manually checking Guide for content ready for review.