Requester notification not received

2 コメント

  • Dan Ross
    コメントアクション Permalink

    Hey Miroslav,

    That's strange, it looks fine to me. How are the tickets being created and do they have a public comment on creation? Note that this will only send when the ticket is made and includes a public comment. if you want to send subsequent emails, you will need to have a trigger that fires when tickets are updated with public comments.

    Can you provide some more information about how tickets are created in your zendesk?

    Thanks,

    0
  • Jonathan March
    コメントアクション Permalink

    Please provide the event log for such a ticket. See https://support.zendesk.com/hc/en-us/articles/203691176-Viewing-all-events-of-a-ticket

    0

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