Bulk Import Feature Error

4 コメント

  • Devan - Community Manager
    Zendesk Community Team

    Hello Adam Butterly,

    I'm sorry to hear you are facing some issues when attempting to use the Bulk Import feature. If possible, could you share with us some more information? Any screenshots or error codes you could provide to us would be helpful in identifying the issue you are facing. Also, I would recommend using a different browser to ensure this is not an issue rooted in the browser itself. 

    Best regards.

    0
  • Adam Butterly

    Hi,

     

    Unfortunately this is the only screenshot I can provide.

    There are no error codes shown, the screen goes blank and does not load anything. I have tried on multiple browsers and get the same result.

    Is there any further information I can provide to help clarify the issue as I understand it may seem vague at the moment?

    Best regards

    0
  • Dayana Flores Bermudez

    Hi there! I'm gettting the same error. How can I fix this? Thanks!

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Dayana,

    I'm going to create a ticket on your behalf so our Customer Care team can look into this with you. They will most likely need to take a look at the file you're using to bulk import to troubleshoot further.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

    0

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