Advanced View Filtering with Multiple Statuses?

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  • Dan Ross
    コメントアクション Permalink

    Hey Chris,

     

    I don't have all the actual conditions in your view, but I'd try something like this.

     

    ALL

    Group -> Support Team



    ANY

    Status < Pending

    Tags contain: follow-up

     

    You may want to consider having a trigger that removes the 'follow-up tag' when a ticket's status is Changed From On Hold (or changed to Solved), so that you're not cluttering this view with Solved and Closed tickets.

    0

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