We want to hear what you have to say about this feature, because ultimately we're building it for you. Below, are some guidelines on the best ways to provide feedback.
Where to give feedback
The best way to give feedback is right here in this forum. That way we can respond to your questions and comments and make them visible for others to see and benefit from. We also encourage you to be as social and collaborative as possible, so jump in if you have an idea that might help others.
You can create a new post or chime in on an existing one. At times we may post a question to the group if we want to dig in on a particular topic.
Suggested guidelines for giving feedback
We value your feedback, no matter what. We encourage you to tell us what you like, dislike, and where want to see improvements. Here are a couple of pointers that will help us understand your feedback and work with you to make agent recording controls even better:
- When you see something you dislike or or an area of improvement, write it down and think about it for a little while.
- Try to be as clear as possible when providing feedback; explain why you like/dislike something, and how it could be improved. If you can provide screenshots easily, we'd love to see them.
- Be patient when waiting for responses from Zendesk. This forum is monitored by the same people who are busy building the next awesome iteration for you.
- Be respectful to other customers and to Zendesk staff. We will be monitoring forum posts.
The best way to report a bug is to do so here in this forum, rather than contacting Zendesk Support. This is especially true if you're reporting a minor bug, or a bug that is not directly impacting your customers. That being said, we do realize that more urgent issues can surface during a beta, and you may want to file a ticket. Response times from our Advocates may take longer than usual if they need to consult with the agent recording controls dev team.