The Talk agent recording controls EAP helps customers prevent sensitive and personal end-user data from being stored in call recordings. This new functionality gives more flexibility and control over how they manage privacy and data security in Talk, by allowing agents to pause and resume the recording of an active call.
Admins can configure the Agent Recording Controls separately from the recording setting on the number. They will also be able to configure if call recording continues after the call has been transferred by an agent to an external number.
To participate in this EAP, you must have an active Talk Professional or Enterprise subscription.